HBAI
Member - NAHB - National Home Builders Association
House 1

Choosing a Builder

If you are in the market for a new home or remodeling your existing home, you should shop for your builder as carefully as you shop for your home. Whether you are buying a condo, a townhouse, a house in a subdivision, or a custom built house, you want to know that you are buying a good quality home from a reputable builder.

START YOUR SEARCH

Once you have thought about the type of house you want, where should you look for a builder? First, make a list of a good place to start. Looking through the ads and reading the articles can help you find out which builders are active in your area, the types of homes they are building, and the prices you can expect to pay. In addition, your local home builders association has a list of builders who construct homes in your area. Local real estate agents may also be able to help you in your search. Ask friends and relatives for recommendations. Ask about builders they have dealt with directly, or ask them for names of acquaintances who have recently had a good experience with a builder.

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TAKE A LOOK AROUND

Once you have a list of builders, how can you find out about their reputations and the quality of their work? The best way to learn about builders is to visit homes they have built and talk with the owners. Ask builders on your list for the addresses of their recently built houses, subdivisions, or condos. Builders may even be able to provide names of some new home owners who would be willing to talk to you.

Drive by on a Saturday morning when home owners may be outside doing chores or errands. Just introduce yourself and say you are considering buying a home from the builder who built their home. Talk to several owners, and try to get a random collection of opinions. The more people you talk with, the more accurate impression of a builder you are likely to get. At the very least, drive by and see if the homes are visually appealing. Look at homes that are like the style you plan to buy-for example, if you are interested in a two-story home, look at two-story homes rather than split levels.

When you talk to builders and home owners, take along a notebook to record the information you find and your personal impressions about specific builders and homes. Doing so will help you to make comparisons later. Some questions you can ask include:

Are you happy with your home? Did the builder do what was promised in a timely manner? Would you buy another home from this builder?

Usually, people tell you if they are pleased with their homes. And if they are not, they will probably want to tell you why.

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SHOP FOR QUALITY AND VALUE

Look at new homes whenever you can. Home shows and open houses sponsored by builders are good opportunities to look at homes. Model homes and homes displayed in these shows are often furnished to give you ideas for using the space. You may also ask a builder to see unfurnished homes. When examining a home consider the following factors:

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QUALITY OF CONSTRUCTION FEATURES

Quality of cabinetry, carpeting, trim work, and paint. Ask the builder or the builder's representative questions. Demand specific answers to questions. If you receive the answers to your questions verbally rather than in writing, take notes. Never hesitate to ask a question. What seems like an insignificant question might yield an important answer.

Always keep value in mind when shopping. Just because a home is less expensive than another does not mean it is a better value. Likewise, a more expensive home does not assure higher quality.

A home is primarily a place to live, but it is also an important investment. Consider the appreciation potential of any home and the possible future influences that location, housing supply and demand, and other market factors will have on the value of your new home.

Another important aspect of value is design quality. When you look at a home, determine whether it will suit your lifestyle. You must think about the amount of upkeep required both indoors and out. Also, consider the location of the property. Ask yourself the following questions:

Is there enough living space? Are there enough bedrooms and bathrooms? What about storage space? Will you have room to accommodate special interests or hobbies-for example, a large kitchen for casual entertaining, or a room for a home office or exercise room? Is it convenient to transportation, schools, or other places of interest to you?

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QUESTIONS ABOUT SERVICE

One important criterion for selecting a builder is the warranty provided on the home. Most builders offer some form of written warranty. Many builders back their own warranties on workmanship and materials, typically for one year. Other builders offer warranties backed by an insurance company. Ask to see a copy of the builder's warranty. Although reading legal documents is tedious, read the warranty to understand what protection you would have. Do not wait to read it until after you move in and a problem arises. If you have any questions about the coverage, ask the builder. Also, find out from each builder what kind of service you can expect after the sale. Typically, a builder makes two service calls during the first year after you move in to repair non-emergency problems covered by your warranty. The first call is usually 30 to 120 days after the move-in, and the second is around the eleventh month-right before any one year warranties on workmanship and materials expire.

For emergencies, the builder should be able to send someone to your home right away.

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OTHER QUESTIONS TO CONSIDER

How long has the company been in business? Whom do you contact for customer service after the sale? Should requests be in writing? What responsibility does the builder assume for the work of subcontractors? Who will be responsible for correcting problems with major appliances? Does the builder belong to the local builders association? (affiliated with the National Association of Home Builders) Does the builder use state-of-the-art energy features?

Equipment, insulation, design, and landscaping can all affect a home's energy efficiency. A new home is one of the biggest and most important purchases you will make in your lifetime. By doing your homework, you will be able to shop for a home with a sense of confidence and the knowledge that will help you make the right decision.

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